Booking Terms and Conditions

BOOKING CONDITIONS AND DEPOSIT DETAILS:
To proceed with a booking, the following payment conditions apply:- Deposit of first nights accommodation payment is due within seven (7) days of booking. Balance of all outstanding monies is due seven (7) days prior to your arrival. Bookings during peak periods have additional conditions – refer last page of this document for further details. Payments can be made with credit card (surcharge applies) BPAY or direct deposit available with no charge. Booking/administration fee applies for cancellations. This is non-refundable. Bookings will be cancelled if a payment is not received in accordance with the above terms. The surcharge fee is non-refundable.

PRICE CHANGES:
In some circumstances, accommodation rates may be subject to increase after you have made payment. Should this occur, you will be notified and given the opportunity to pay the difference in tariff, or we can help you find alternative accommodation. If this is not satisfactory, you will be refunded and you hereby agree that you will accept the refund as an acceptable outcome.

APARTMENTS ARE INDIVIDUALLY OWNED:
At times, situations arise over which we have no control such as extensive repairs, ownership changes, apartment removed from the letting pool etc. We reserve the right to offer guests alternate accommodation of a similar standard. In the unlikely event, we will notify you as soon as possible to make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and should an alternative not be found, you will be refunded. You hereby agree that, in this case, you will accept the refund as an acceptable outcome.

NO PETS:
Unfortunately, no pets are allowed with our current available properties. We are working on obtaining some pet friendly apartments/houses and will advise accordingly.

PARTIES & EVENTS:
To ensure the quiet enjoyment of all guests and residents, noisy parties and events are not permitted. Any violation of Body Corporate by-laws will result in immediate cancellation of bookings. Any damage or breakages will be charged to the guests.

ARRIVAL & DEPARTURE TIMES PLUS KEY COLLECTION:
Properties will be available for check-in from 2:00pm on the day of arrival and are to be vacated no later than 10:00am on the day of departure. Later check-out times are available only via request and approval of the manager and may incur a late check-out fee. Failure to vacate at the said time, may incur an additional night’s tariff. Once we know what time your expect to arrive, we will provide the best key collection arrangement, as we provide key safes for late arrivals and key collection locations during business hours. Upon departure, your keys are to be locked inside the property and one of our team will come and collect them after 10:00am on your day of departure.

CLEANING/MAINTENANCE:
Please advise us of any cleaning or maintenance issues immediately so that we can attempt to rectify it. If cleaning issues are not reported immediately on the day of arrival it will be understood that you have accepted the condition of the apartment. We will not offer any compensation unless we have been afforded the opportunity to solve the problem.

REBOOKING:
The current holiday guest is given the first option to re-book the property for the corresponding period the following year, subject to Owner bookings. If you wish to rebook the current apartment, please advise our office before your departure to avoid disappointment. When re-booking your apartment, you will need to pay first nights deposit within 7 days to secure your booking and the balance by the due stated on your booking confirmation email.

CALL OUT:
Should a tradesperson need to be called to the apartment and the issue is deemed to be caused by a guest, equipment owned by a guest or because a guest has not followed instructions, then the guest will be responsible for payment of the invoice for the tradesperson.

NO SMOKING:
No smoking inside the property, the stairwells or on common property.

OCCUPANTS:
The number of occupants on the property shall not exceed the number stated on the original booking, unless prior approval is given by the landlord or the managing agent. Failure to comply with this condition will render the booking subject to immediate cancellation.

PERSONAL PROPERTY:
No responsibility is taken for personal items or vehicles left on the property.

LOST PROPERTY:
Guests are solely responsible for their belongings whilst staying at the property and are required to take the usual steps to prevent any property loss, including locking premises and vehicles when unattended. If personal property is left behind, it is the guest’s responsibility to arrange its return by providing Oceanside Cove Holiday Resort with a sufficiently sized pre-paid postage bag to send items back to you.

DAMAGES & BREAKAGES:
All damages, breakages or losses to the property, furniture and furnishings are to be reported to the Onsite Manager and paid for the by the guest immediately. Should you discover a fault or breakage when you arrive please advise us within two (2) hours or we will consider this the responsibility of the current guest and charge accordingly.

Funds will be deducted from the credit card on file and if we need to make a claim which may include but is not limited to, the following: insurance excess, excess cleaning fees, soiled linen and items requiring professional laundering, repair of damage or replacement for breakages, excess garbage removal, late checkout, lost keys or remotes, items removed from the property or extra guests beyond those declared. A minimum charge of $50.00 is applicable should items be moved from one property to another or moved within a property.

When the total amount claimed for damages exceeds $150.00, an administration fee of $50.00 applies.

LINEN / CLEANING:
Oceanside Cove Holiday Apartments are self-service apartments. All beds are made with commercial grade sheets, towels, bath mats, hand towels and tea towels. Each apartment supplies 1 x roll of toilet paper in each bathroom plus complimentary shampoo, conditioner, body wash per bathroom. Plus one satchel each of laundry detergent, dishwashing powder and dishwashing liquid and a handful of coffee/tea satchels, sugar and a small UHT milk. Additional supplies of these products are available from reception at cost or purchased at the local supermarket.

Beach towels are available for hire from Reception @ $5.00 per towel per stay.

Apartments contain cleaning equipment. However, additional servicing can be provided at additional cost – details available from reception

CANCELLATION / REFUND:
In the event of a cancellation, ALL bookings incur a $50.00 booking/administration fee.

The guest can cancel free of charge* until seven (7) days before arrival. *less booking administration fee.

Cancellations within seven (7) days of check-in date, FULL ACCOMMODATION PAYMENT applies.

Any Christmas/New Year bookings made after 15th of November, FULL ACCOMMODATION PAYMENT applies.

Change of date requests must be submitted in writing a minimum of 14 days prior to arrival.

SECURITY & ACCESS FOBS:
Majority of our apartment will have security access fobs for entry. Further information for each apartment will be provided upon receipt of final accommodation payment.

NOTE: IF SECURITY FOBS, GARAGE REMOTES OR APARTMENT KEYS ARE LOST OR STOLEN WHILST IN YOUR CARE, REPLACEMENT COSTS WILL APPLY.

Each complex will have its own Body Corporate by-laws to adhere to, and common sense will apply to all.

NO GLASS:
Including bottles and stubbies in the pool area (plastic and cans only). All pool rules are strictly enforced by management who may evict anyone from the pool area who choose to ignore the rules. Infants must wear waterproof nappies or bathers.

BALCONIES & RAILINGS:
No climbing on or over walls, balconies, railings, and fences at any time. No hanging towels or clothing over balconies. NO SMOKING: in stairwells, apartments, or basement areas at any time.

NO UNSUPERVISED CHILDREN:
All children under 12 years of age are to be supervised by an adult whilst in the pool area. The adults must remain within the pool fence enclosure. Supervision from balconies is not acceptable by the Gold Coast City Council or us. Children are to be supervised in stairwells, please respect those in surrounding apartments and keep noise to a minimum.

Pools are solely for the use of guests and residents only.

Once your booking is confirmed and the deposit is paid, all parties are thereby in agreement to accept the above booking terms and conditions.